08-11-2011, 04:25 PM
The reason I'm calling this thread 'Tales of my New Android' is because it took quite some time and effort to get this new phone and I thought the title deserved an appropriately epic name. So I used to own a phone named the Samsung Sunburst, a phone which is a complete piece of rubbish. The phone broke once and I sent it to AT&T and they sent me a new phone very quick. I was very impressed with how they handled it. However, in about three months the phone broke again. I no longer had a warranty on the phone so the people at the store could do nothing for me. They did however, tell me to call customer service and explain the situation to them. I was on the phone for about an hour telling them about my situation and finally they told me that I could get a new phone. Now, I had about a year left on my contract so the price to get a new phone would normally be about $500. AT&T waived that fee and they even gave me a discount from what signing a new contract would be. I'm getting a brand new HTC Inspire for $75 and they are shipping it to me in about a week. I was very impressed and I'm in love with their customer service even though it was rated the worst among large mobile providers in the US.