[ Suggestions ] A few suggestions I have.

[Untouch]

Yeah but Sam being inactive is not very helpful.
I think there should be another person put in there so when Sam does come back, he won't have so many applications to read.

I know he's busy but he does have a job here.

Sam is one of the most active members here.
He must have real life stuff going on right now that is why he hasn't been on this week.

Being in a group is no big deal on supportforums all you really get at the minute is the userbar.