Unfortunate, But True.

[Resistance]

So i ordered a new computer, just got it. Opened, wired everything, monitor, computer etc... All wired correctly and plugged in. Now I start it, it says starting windows for the first time, make an account, name the pc,Now for the password. Then before I get to type a letter it all goes BLANK. But before the BLANK screen, some piece of hardware either the motor or processor get screwed up and sounded like a small toy car with real tires making a brake after going 100 Mph on an open street. and Poof, it wont turn back on. Dub checked everything, What went wrong? i am returning it right now for a new one... asses...

[Reality]

Most likely because it's an HP. Contact customer support.

[Xzotic]

You sure no wire is getting caught in the fan or something? Also if it came pre-assembled I would defiantly send it back

[Beautiful]

Yeah HP has issues, and if you call customer support you can't understand them D:

[Xzotic]

They also have online chat support. Thats what I used for my Tech support job. Its alot easier because you dont have to actually talk to them. You give them your serial # and all that good stuff and your good to go. Easiest route IMO.

[AceInfinity]

Yep, they tell you to give them your serial number and machine name, thats about it, they'll ask you a few questions to confirm that everything is legit, and then they try to help.

Just press Ctrl + Alt + S to view your information that you'll end up giving them.

[Resistance]

(11-14-2010 09:14 PM)Infinity Wrote:  Yep, they tell you to give them your serial number and machine name, thats about it, they'll ask you a few questions to confirm that everything is legit, and then they try to help.

Just press Ctrl + Alt + S to view your information that you'll end up giving them.

This doesn't go for inf. only, but 4 everyone. Thanks, I am getting a refund, it was re-assembled, I think it was something from the Motor or Processor that get effed from the lousy handling that had occurred from China to America. lol.

[SlimDeath]

Nothing to worry about mate,contact the customer support. They may help you, good luck.

[INC3PT!0N™]

If you took your time setting it all up and you know you did everything perfect and that happened, then dam right i would send it back and i would be on the phone to them complaining, who knows they might even give you a discount or the choice of a better one ;) worth a shot