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Help Maybe infected
#21
(04-01-2011, 05:56 PM)Quintus Wrote: Things are looking good. How is your system performing?

Yes its performing much better, and its been its fastest for a good while, thank you very much this is much appreciated,
Can i now reinstall my anti-virus now?

If theres anyway i can repay you for your hard work be sure and let me know, i cant thank you enough for this, saves me a lot of bother

Thank you very much along with RDCA who referred me to here and infinity for helping me out with the group policy problem. Thumbsup
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#22
(04-02-2011, 04:29 AM)Veran Wrote: Can i now reinstall my anti-virus now?

Isn't Norton 360 your Anti-Virus? Also, please remove the alternate scanner (Norton Security Scan) as you already have the main program.
  • Step 10

    Now we will uninstall ComboFix and remove its files. They may prove harmful to your system if unused without supervision therefore I will instruct you to remove it.

    For Windows XP:
    • Click Start > Run.
    • Type ComboFix /Uninstall > OK. Or simply copy the emphasized text.
I see no infections present in your log anymore. If you are not having any further problems, I declare you ALL CLEAN.

Required Clean-Ups



★ CleanUp! With OT Move It (OTM) by Old Timer ★

This will remove all temporary files stored in your computer and as well as the files generated by the specialised tools I instructed you to use.
  • For Windows XP:
    • Download OT Move It (OTM) by Old Timer 'here' and save it to your Desktop. Please click the Go (Arrow Button) or press Enter in the URL address bar to start the download.
    • Please double-click OTM to run it.
    • No programs other than OTM should be running; we will perform a reboot after.
    • On the interface, click the Cleanup! button.
    • Select Yes after the prompt and wait for the reboot.
★ Make Internet Explorer Less Vulnerable ★

I ask that you do not disregard this step whether you are using Internet Explorer or not as your main browser. Please be advised that though you don't seem to be using this, I can assure you that most of your everyday applications use this browser's technology to update thereby solidifying the necessity to update it. Do not leave a single component of your system vulnerable.
    • At Internet Explorer's interface navigate to Tools > Internet Options.
    • Click once on the Security > Internet > Custom Level buttons.
    • Change the following to the designated modifications.
      • ActiveX Controls and Plug-Ins
        • Download Signed ActiveX Controls > Prompt
        • Download Unsigned ActiveX Controls > Disable
        • Initialise And Script ActiveX Controls Not Marked As Safe > Disable
      • Miscellaneous
        • Installation Of Desktop Items > Prompt
        • Launching Programs And Files In An iFrame > Prompt
        • Navigate Sub-frames Across Different Domains > Prompt
    • When all these settings have been made, click on the OK button.
    • If it prompts you as to whether or not you want to save the settings, press the Yes button.
    • Next press the Apply button and then the OK to exit the Internet Properties page.
★ Set A Clean System Restore Point ★

This is done to prevent possible reinfection. Your System Restore Points need to be constantly flushed the reason being the infections residing in your system once could have been, more or less, saved in one of your Restore Points. System Restore is a protected directory; your tools can not access it to delete these files. Re-infection is imminent if this is left unattended. Now, after successfully cleaning your system, creating a clean Restore Point is essential in case you will ever need a clean backup.
  • For Windows XP
    1. On the Desktop, right-click My Computer > Properties > System Restore tab.
    2. Check Turn off System Restore.
    3. Click Apply > Yes.
    4. Please wait a few moments to let it clear.
    5. After doing so, remove the check from Turn off System Restore.
    6. Click Apply > OK.
    7. System Restore will be working again and will have a new Restore Point.

A Quick Summary To Prevent Reinfection


1. Install an anti-virus and keep it updated. Run complete system scans.

"An antivirus (or anti-virus) software is used to prevent, detect, and remove malware, including computer viruses, worms, and Trojan horses. Such programs may also prevent and remove adware, spyware, and other forms of malware".

You have to make sure you have an anti-virus installed. Update your anti-virus everyday to make sure it has the latest signatures. Yes, updating is essential in maintaining your computer. The latest updates will ensure the integrity of your chosen program. Some paid anti-viruses even offer hourly updates and the reason for this is clear - malware gets advanced and new variants are detected in a short span of time. In addition to updating, perform a complete scan weekly. You might think you don't need it however you do. Don't rely on your instincts that your system is clean.


2. Install and maintain a good firewall.

"A firewall is a part of a computer system or network that is designed to block unauthorized access while permitting authorized communications. It is a device or set of devices which is configured to permit or deny computer applications based upon a set of rules and other criteria."

Make sure you have a firewall installed. A firewall helps monitor connections both inward and outbound. If you have not installed a firewall yet, please be advised that the pre-installed firewall that you have is not much of a protection against attacks. A firewall helps monitor connections both inward and outbound therefore having a specialised firewall is essential.


3. Update Java Runtime Environment.

"The Java Runtime Environment (JRE), also known as Java Runtime, is part of the Java Development Kit (JDK), a set of programming tools for developing Java applications. The Java Runtime Environment provides the minimum requirements for executing a Java application; it consists of the Java Virtual Machine (JVM), core classes, and supporting files. "

You must make sure your Java is up to date. Older versions have vulnerabilities that can be exploited. Follow the steps below to update Java.

For Windows XP:
    • To get the latest version of Java please go 'here'.
    • Go to 'Start' > 'Control Panel' > 'Add or Remove Programs'.
    • Search in the list for all previous installed versions of Java. You currently have:
      • Java™ 6 Update *
      • Java™ SE Development Kit 6 Update *
    • Choose 'Uninstall'.
    • Now install the version(s) you downloaded earlier.

4. Clear Temporary files.
  • Click 'here' to download ATF-Cleaner by Atribune. Save it to your Desktop.
    • Double-click ATF-Cleaner.exe and select 'Run' when prompted to execute the program.
    • Under the 'Main' tab, please check the 'Select All' box.
    • Press the 'Empty Selected' button.
      • If you are using Firefox as your browser:
        • Click the 'Firefox' tab at the top and check the 'Select All' box.
        • Press the 'Empty Selected' button.
        • Note: If you wish to keep your saved passwords, click 'No' at the next prompt.
      • If you are using Opera as your browser:
        • Click the 'Opera' tab at the top and check the 'Select All' box.
        • Press the 'Empty Selected' button.
        • Note: If you wish to keep your saved passwords, click 'No' at the next prompt.
    • Click 'Exit' on the 'Main' tab to close the program.

5. Keep your computer updated.
    • Visiting Microsoft Windows Update
      • Go to the 'Official Microsoft Windows Update' site using the latest version of Internet Explorer.
        1. On the Tools menu in Internet Explorer, click Internet Options.
        2. Click the Security tab.
        3. Click the Trusted Sites icon, and then click Sites....
        4. Uncheck the Require Server Verification checkbox.
        5. Make sure the following URLs are listed in the Web Sites list box:
          Code:
          http://*.windowsupdate.microsoft.com
          http://*.windowsupdate.com
        • On the webpage, select Express and wait for it to finish scanning.
        • On the left tab, choose High Priority.
        • Select the updates you wish to install.
        • Click Install Updates and wait for the installation to finish. A reboot is necessary.
6. Prevention is better than any cure.

Constant vigilance is your number one tool. Aside from keeping in mind safe surfing habits, specific tools are there to further enhance your security. The good thing is that they are free, reliable and low on system resources. Even having them running together won't slow down your system. To download, simply click on the name of each software.

CCleaner

CCleaner is a freeware system optimization, privacy and cleaning tool. CCleaner is the number-one tool for cleaning your Windows PC. It protects your privacy online and makes your computer faster and more secure. Easy to use and a small, fast download.
  • Run CCleaner regularly, suggestively after you are done browsing or using your system for the day as it cleans temporary files such as cookies that may prove harmful.
    • Open CCleaner.
      • On the CCleaner tab, select Analyze and wait for the analysation.
        • Click on the Run Cleaner button.
      • On the Registry tab, select Scan For Issues and wait until it finishes.
        • Select Fix Selected Issues > No > Fix All Selected Issues > Close.
MVPS Hosts

MVPS Hosts helps to protect your Privacy and Security by blocking sites that may track your viewing habits. In many cases using a well designed HOSTS file can speed the loading of web pages by not having to wait for these ads, annoying banners, hit counters, etc. to load. This also helps to protect your Privacy and Security by blocking sites that may track your viewing habits, also known as "click-thru tracking" or Data Miners. Simply using a HOSTS file is not a cure-all against all the dangers on the Internet, but it does provide another very effective "Layer of Protection".
  • Make sure to check the MVPS Hosts 'site' for updates monthly.
SpywareBlaster

Spywareblaster prevents the installation of ActiveX-based spyware and other potentially unwanted programs. SpywareBlaster can help keep your system secure, without interfering with the "good side" of the web. And unlike other programs, SpywareBlaster does not have to remain running in the background. It works alongside the programs you have to help secure your system.
  • Update SpywareBlaster everyday as it adds a list of restricted sites and cookies.
    • Open SpywareBlaster.
    • Click Updates > Check For Updates.
    • If updates are available, refresh the entries by going to Protection Status > Enable All Protection.
WinPatrol

WinPatrol's Host-based Intrusion Prevention System (HIPS) takes snapshot of your critical system resources and alerts you to any changes that may occur without your knowledge. WinPatrol was the pioneer in using a heuristic behavioral approach to detecting attacks and violations of your computing environment. It continues to be the most powerful system monitor for its small memory footprint.
  • Watch for WinPatrol alerts. It will monitor any unwanted changes to your system, such as startup programs and Active X additions.
7. Ask questions.
  • If you have any other questions, please post them on this thread.
Thank you,
Quintus
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#23
Ok I just started up my computer today and it just shows my desktop background and brings up 'my documents' when I close that there are no desktop icons or any toolbar at the bottom,
Here's a picture of what it looks like,
Picture
What do I do?
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#24
(04-03-2011, 05:41 AM)Veran Wrote: Ok I just started up my computer today and it just shows my desktop background and brings up 'my documents' when I close that there are no desktop icons or any toolbar at the bottom,
Here's a picture of what it looks like,
Picture
What do I do?

Try opening up task manager and running explorer.exe
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#25
Just tried that and it just opened my documents again :/ any other suggestions?
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#26
Are you able to navigate well without your normal Desktop? If not, could you go to Safe Mode and produce a HijackThis log for me?
  • Getting Into Safe Mode

    Please reboot to Safe Mode.
    • Restart your computer.
    • After hearing your computer beep once during startup, but before the Windows icon appears, tap the F8 key continually.
    • Instead of Windows loading as normal, the Advanced Options Menu should appear.
    • Select the Safe Mode > Enter.
    • Choose your usual account to log in.
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#27
I'm able to navigate through ok and use applications alright, shall I still carry out that process or what?
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#28
Disregard that and please produce a fresh log for me.
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#29
I Presume you mean an HijackThis Log,
here it is
HijackThisLog
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#30
I see. Are you capable of doing a System Restore? Please choose a preferable date between these two and restore back to that date.

Quote:RP2732: 02/04/2011 00:39:58 - System Checkpoint
RP2733: 02/04/2011 00:43:16 - Removed Ask Toolbar.
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