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Answers to most questions can be found in the help documents
If you can, please use the on-site private message system to contact staff directly
If you can, general questions and support requests can be posted in the site support forum
For everything else, including account issues & business/partnership inquiries you can reach us at [email protected]

Securing your account
Securing your account

Sam · September 25Sep 25

We recommend that all members read and follow the below advise on how to keep your account secure when using the site: Use a unique password - If another site is compromised then every other site where you use the same email/password combination is comprised too. Enable two-factor authentication (2FA) - Adds an extra layer of security, much stronger than just a password Keep new/suspicious login email notifications enabled Never share your password or two-factor authentication code with anyo
Sam

September 25Sep 25

Updated by Sam

September 25Sep 25
- 0 comments
- 61 views
Guidelines, rules & etiquette
Guidelines, rules & etiquette

Sam · September 24Sep 24

When participating on Support Forums, you agree to: Be respectful, constructive and non-judgemental Not harass, threaten, or abuse other users Not post content that is illegal, offensive, or violates the rights of others Not ask for, or share any personal or private information about other members Avoid posting spam, advertisements, or self-promotions Follow any specific requests from the community team To not have multiple accounts or attempt to avoid account suspensions by creating a ne
Sam

September 24Sep 24

Updated by Sam

September 25Sep 25
- 0 comments
- 95 views
Safe Spaces
Safe Spaces

Sam · September 24Sep 24

Safe Spaces provide private, anonymous areas for survivors and individuals to discuss sensitive topics safely, with care and respect. They are an extension of clubs, which provide members with the ability to manage their own groups of users. Clubs and safe spaces can be public, invite-only or completely private with all activity and even membership of the club hidden from any member of Support Forums who isn't a club member. All members can create and manage their own clubs and we're here to he
Sam

September 24Sep 24

Added by Sam

September 24Sep 24
- 0 comments
- 89 views
Points, badges & ranks
Points, badges & ranks

Sam · September 16Sep 16

You can view you ranks, badges and points in your user profile. Points are earned by creating topics, articles, blogs, replies and by other members reacting positively to the content and contribution you make to Support Forums Ranks are achieved when you reach a specific amount of points Badges are awarded for hitting activity, post and contribution goals as set by the community management. They can also be granted manually by staff. The leaderboard shows the list of top users. For the mathe
Sam

September 16Sep 16

Updated by Sam

September 19Sep 19
- 0 comments
- 70 views
Staying safe, anonymous & protected
Staying safe, anonymous & protected

Sam · September 15Sep 15

Here are our tips and guidelines for ensuring your anonymity and safety as well as information on how your information is managed: It is up to you how much information you wish to share (or not). Staff will never ask you for personal information. Remember that images & other information creates links. For example sharing a photo of your dog that is also posted to your Facebook with your real name and city could reveal your identity. The same is true if you use the same username, profile pi
Sam

September 15Sep 15

Updated by Sam

September 25Sep 25
- 0 comments
- 69 views

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