Support Forums

Download Combofix from any of the links below. You must rename it before saving it. Save it to your desktop.

Link 1
Link 2

[Image: CF_download_FF.gif]

* IMPORTANT !!! Save Combo-Fix.exe to your Desktop

Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools
See this Link for programs that need to be disabled and instruction on how to disable them.
Remember to re-enable them when we're done.
Double click on Combo-Fix.exe & follow the prompts.
As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.

The recovery console must be installed or Combofix may not be able to fix this infection

**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

[Image: RC1.png]

Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:
[Image: RC2-1.png]

Click on Yes, to continue scanning for malware.

When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply.

*If there is no internet connection when Combofix has completely finished then restart your computer to restore back the connections.

Notes:

1.Do not mouse-click Combofix's window while it is running. That may cause it to stall.
2. ComboFix may reset a number of Internet Explorer's settings, including making I-E the default browser.
3. Combofix prevents autorun of ALL CD, floppy and USB devices to assist with malware removal & increase security. If this is an issue or makes it difficult for you -- please tell your helper.
4. CF disconnects your machine from the internet. The connection is automatically restored before CF completes its run. If CF runs into difficulty and terminates prematurely, the connection can be manually restored by restarting your machine.

Code:
Download [b]Combofix[/b] from any of the links below. You[b][i] must [/i][/b][b]rename it [/b]before saving it. [b] [color=#FF0000]Save it to your desktop[/color][/b].

[url=http://download.bleepingcomputer.com/sUBs/ComboFix.exe][b]Link 1[/b][/url]

[url=http://www.forospyware.com/sUBs/ComboFix.exe][b]Link 2[/b][/url]

[img]http://i266.photobucket.com/albums/ii277/sUBs_/combofix/CF_download_FF.gif[/img]

[img]http://i266.photobucket.com/albums/ii277/sUBs_/combofix/CF_download_rename.gif[/img]

[color=limegreen][b]* IMPORTANT !!! Save Combo-Fix.exe to your Desktop[/b][/color]

[list]

[*][b]Disable your AntiVirus and AntiSpyware applications,[/b] usually via a right click on the System Tray icon. They may otherwise interfere with our tools

[*]See this [url=http://www.bleepingcomputer.com/forums/topic114351.html][color=lightblue][b]Link[/b][/color][/url]  for programs that need to be disabled and instruction on how to disable them.

[*][b]Remember to re-enable them when we're done.

[/b]

[*][b]Double click on Combo-Fix.exe & follow the prompts.[/b]

[*]As part of it's process, ComboFix will check to see if the [b]Microsoft Windows Recovery Console [/b]is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal.  It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.

[*]Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.

[/list]

[b][color=#FF0000]The recovery console must be installed or Combofix may not be able to fix this infection[/color][/b]

[color=lightblue]**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.[/color]

[img]http://img.photobucket.com/albums/v706/ried7/RC1.png[/img]

Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

[img]http://img.photobucket.com/albums/v706/ried7/RC2-1.png[/img]

[b]Click on Yes,[/b] to continue scanning for malware.

When finished, it shall produce a log for you.  Please include the [b]C:\ComboFix.txt[/b] in your next reply.

[color=limegreen][b]*If there is no internet connection when Combofix has completely finished then restart your computer to restore back the connections.[/b][/color]

[b][u]Notes:[/u][/b]

1.[b][color=red]Do not mouse-click Combofix's window while it is running. That may cause it to stall.[/color][/b]

2. ComboFix may reset a number of Internet Explorer's settings, including making I-E the default browser.

3. Combofix prevents autorun of [b]ALL[/b] CD, floppy and USB devices to assist with malware removal & increase security. If this is an issue or makes it difficult for you -- please tell your helper.    

4. [b]CF disconnects your machine from the internet.  The connection is automatically restored before CF completes its run.  If CF runs into difficulty [u]and terminates prematurely[/u], the connection can be manually restored by restarting your machine.[/b]

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