I'm capped atm so I can't upload a screenshot.
Since yesterday, our email has been freakin around. It won't let one email adress forward anything. As you can imagine, a buisness needs to forward many emails to the correct email or administration etc etc. It keeps bouncing them back as false-positives! I even atttempted to forward an email that was the result of a previous forwarding attempt (Mail deamon). However, when email is composed from new and then had the text xopy and pasted/ same attachments attached... it goes through fine. Our client is Mozilla Thunderbird.
Heres my ticket:
Here is the response I got:
What does that even mean?
Is he asking me to email everyone that sent me an attachment to save as .zip and resend?! Thats not the problem!
Since yesterday, our email has been freakin around. It won't let one email adress forward anything. As you can imagine, a buisness needs to forward many emails to the correct email or administration etc etc. It keeps bouncing them back as false-positives! I even atttempted to forward an email that was the result of a previous forwarding attempt (Mail deamon). However, when email is composed from new and then had the text xopy and pasted/ same attachments attached... it goes through fine. Our client is Mozilla Thunderbird.
Heres my ticket:
Support Ticket Wrote:Received on Feb/10/2010 7:15:18PM
We are having trouble forwarding emails from the email
"craig@xxx.xxx.xx"
These emails are getting bounced back as, what we beleive, a false positive.
I have scanned the computer, and networked drive, with both AVG Professional
Internet Security and Malwarebyte's anti-malware. Both scans produced no
infections.
As a test we tried to forward a previous email that had been produced from a
failed virus scan. This was also bounced back. I will attach the email as a
text file.
When a new email is composed and attachments from emails that can't be
forwarded are attached, the email will go through fine.
This is happening to both clients and local emails
(admin@commodorekitchens.com.au)
This computer is using Mozilla Firefox, and our other email adress can forward
emails fine.
Thankyou,
-Cameron
Attachments: Mail delivery failed returning message to sender.eml.txt (107 Kb) [download file]
Here is the response I got:
Support Staff Wrote:Sent to Cameron xxxxx on Feb/10/2010 9:28:56PM
Hi Cameron,
Please do the following:
"If you meant to send this file then please package it up as a zip file and resend it."
--
Kind regards,
Vic Graham
Just Host Support
www.justhost.com
View our online Video Tutorials here: http://www.justhost.com/video-tutorials
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What does that even mean?
Is he asking me to email everyone that sent me an attachment to save as .zip and resend?! Thats not the problem!