Hi,
Please be patient as I analyze your log for any infections present on your system. If found, I will present you the proper removal instructions for disinfecting your system.
Please do not create any new threads on this while we are working on your system, as it wastes another volunteer's time. Also, while we are working on this system, I'd appreciate it if you do not install any new software, as it may hinder our process.
Thanks for your patience.
Your log is looking mostly good. Lets do a check though
Step 1:
Please download ATF Cleaner
Save it to your Desktop.
Please locate ATF
Step 2:
Please download Malwarebytes' AntiMalware.
Double click mbam-setup.exe to install the application.
Step 3:
Please run a free online scan with the ESET Online Scanner
Note: You will need to use Internet Explorer for this scan.
In your next reply please include:
Please be patient as I analyze your log for any infections present on your system. If found, I will present you the proper removal instructions for disinfecting your system.
Please do not create any new threads on this while we are working on your system, as it wastes another volunteer's time. Also, while we are working on this system, I'd appreciate it if you do not install any new software, as it may hinder our process.
Thanks for your patience.
Your log is looking mostly good. Lets do a check though
Step 1:
Please download ATF Cleaner
Save it to your Desktop.
Please locate ATF
- Double-click ATF-Cleaner.exe to run the program.
- Click Select All found at the bottom of the list.
- Click the Empty Selected button.
- Click Firefox at the top and choose Select All from the list.
- Click the Empty Selected button.
- NOTE: If you would like to keep your saved passwords, please click No at the prompt.
- Click Opera at the top and choose Select All from the list.
- Click the Empty Selected button.
- NOTE: : If you would like to keep your saved passwords, please click No at the prompt.
Step 2:
Please download Malwarebytes' AntiMalware.
Double click mbam-setup.exe to install the application.
- Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
- If an update is found, it will download and install the latest version.
- Once the program has loaded, select Perform Full Scan, then click Scan.
The scan may take some time to finish,so please be patient.
- When the scan is complete, click OK, then Show Results to view the results.
- Make sure that everything is checked, and click Remove Selected.
- When disinfection is completed, a log will open in Notepad and you may be prompted to restart. Restart if it tells you to.
- The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
- Copy and paste the entire report in your next reply.
Step 3:
Please run a free online scan with the ESET Online Scanner
Note: You will need to use Internet Explorer for this scan.
- Tick the box next to Yes, I accept the Terms of Use.
- Click Start
- When asked, allow the ActiveX control to install
- Click Start
- Make sure that the options Remove found threats and the option Scan unwanted applications is checked
- Click Scan
Wait for the scan to finish
- Use Notepad to open the logfile located at C:\Program Files\EsetOnlineScanner\log.txt
- Copy and paste that log as a reply to this topic
In your next reply please include:
- The MBAM log.
- The ESET log.
- How is your computer running? Any specific issues?